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To keep your freight cost as low as possible, ISC does not show freight as a line item on our Online Shopping Cart. If we were to show freight at the time of the order, we would have to average the highest cost available to your area normally resulting in a higher freight cost to you. If you desire a freight quote before you order, please call 800-458-6255 and we will be happy to provide a quote for you.
Should you receive product that is damaged, state on the shipper's paperwork that the product was "Damaged in Transit" and a description of the damage. You have the choice to keep the product and file a damage claim with the shipper or refuse to receive it. Should you elect to keep the damaged product, you must notify the shipper within 10 days of receiving it. We advise that you file a claim immediately rather than waiting.
In some instances, the packaging does not show any damage but the product has dents or scratches when the packaging is removed. This is considered "Concealed Damage". You have 10 days from the date of delivery to notify the shipper. We advise that you file a claim immediately rather than waiting.
It is imperative that you keep all packaging material when making any claim against the shipper. We advise that you also take digital photos of the damaged product and packaging to incorporate with your claim. We suggest that you also email ISC pictures of any damage so we can evaluate them and provide assistance to you should you have questions in filing your claim.
Please note that the final settlement of the claim is between you and the shipping company. ISC will invoice you for the original shipment, the one you are filing a claim on, as well as the replacement product, should you want a replacement.
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